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Returns & Refund


Cancel Order

You can cancel your order if you contact us in time after your purchasing.
1. If contact us within 24 hours after your payment finished,5% of the order total will be charged as transaction fee.

2. If after 24 hours, 15% of the order total will be charged as transaction and handling fee.

3. Once your order has been shipped or we have already begun to customize the hair, it can no longer be canceled.

Tip: To ensure the correct items are ordered, we suggest that you read the products detailed description carefully before ordering. If unsure, you can send us email at sale@marchqueen.com.


Return Policy

If you are not 100% satisfied with the product that you have received, you may return it for a full refund within 15 days of reveiving it if you meet the requirements as follows.
1. Items returned within 15 days of receiving your original order, please feel free to contact us, our customer service will reply to you within 24 hours.

2. Items must be returned in original, factory condition (unaltered, unworn, undamaged and with tags attached in original packaging) as we do not sell refurbished or previously owned products. Please make sure the hair is INTACT and the LACE has NOT been cut.

3. Please notice that if you wish to return any or all parts of your order, you will need to contact customer service firstly, you can send the items back after their confirmation. Once the returned item is received and inspected, your refund will be processed and automatically applied to your original payment account. Buyer needs to pay for the return shipping fee. Or you can keep the product and negotiate with our customer service for the refund directly.

4. Care and styling product, accessories, liquids, and special order items are ineligible for return. Please note that free gifts should be shipped out together with the original package.

5. After the return request has been authorized, the hair extensions & hair weave can be shipped back to the address we provide to you. Please kindly send email about your order number and returned tracking number.

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